Contact us

Talk to Us. We Actually Read Every Message. 💌

Got a question, a weird request, or just want to say hi? You're in the right place.

Before You Email Us

Most answers live in our FAQ, which we've tried to make actually useful, not the corporate kind that answers nothing. Skim it first. You might find what you need in 30 seconds.

What We Help With

📦 Where's My Order Tracking links, delivery updates, "it says delivered but it's not here" situations, address changes before shipout.

🚚 Shipping Questions Timelines, carrier issues, international orders, customs, the whole logistics maze.

🛍 Product Questions Sizing, materials, care instructions, honest "will this work for me" answers before you buy.

🤝 Working Together Brand collabs, creator partnerships, wholesale, press, podcast invites, we'll probably say yes.

💬 Anything Else Feedback, ideas, complaints, compliments, suggestions that sound a little unhinged. All welcome.

How to Reach Us

📧 support@kaeliv.com

We reply within 24 hours on weekdays. Usually faster.

One heads up, if you don't see a reply, check your Promotions or Spam folder. Email providers love hiding us in there.

Why We Actually Care

Kaeliv isn't a faceless brand churning out support tickets.

Real people read your emails here. We've messed up orders before. We've fixed them. We've sent free replacements when we didn't technically have to.

We'd rather over-communicate than leave you guessing.

Your message lands in a real inbox. Not a void.